Know what happens before you book.

Booking a seat

Choose a published conversation, verify your email, and confirm an available seat. A purchase adds credits to your email address; it does not reserve a seat. We send the private Zoom link after your booking is confirmed.

Each conversation lasts up to 40 minutes and has no more than five learners plus the host. The host ends it at the 40-minute mark, so please join on time.

Introductory session and paid credits

Each person may use one free introductory session. Paid credits are offered in packages of one for $5 USD, four for $18 USD, or eight for $32 USD. One confirmed paid booking uses one credit.

Book with a purchased credit within 60 days of purchase. A session booked within that period may take place later. You can see available credits and their booking deadlines on .

If you cancel a seat

Use the private cancellation link in your confirmation email or My conversations at least two hours before the session starts. The seat is released when cancellation is confirmed. An eligible free introductory booking is released so you may choose another session.

A paid credit remains pending until at least one hour after the session ends and the host confirms you did not attend. Then it can be returned. Its original booking deadline still applies. If the original 60-day deadline has passed when a purchased credit is first returned, you have seven days from the return to book another session. That grace period does not renew if the credit is used and cancelled again.

Online cancellation closes two hours before the start. If you need help after that, contact us; a credit return is not automatic.

If MicOn cancels a session

We notify booked learners and release their seats. Paid credits are returned immediately under the original booking deadline or the same grace rule described above. A free introductory booking becomes available to use again.

Money refunds for unused packages

When live purchases open, you may request a full refund within 14 calendar days of purchase if no credit from that package has been used. Email hello@miconenglish.com from the address used to buy the package and tell us which purchase you want refunded. We will refund an eligible purchase to the original payment method and remove its credits from your balance. We do not offer partial refunds for credits left in a package after one or more credits have been used.

A credit held by an active booking must first be released before the whole package can qualify. Cancel the booking under the timing rule above. If a cancelled booking is awaiting the host's nonattendance check, send your refund request within the 14-day window; we can finish reviewing it after the credit is returned. A returned credit counts as unused for this purpose, provided no other credit from the same package has been used and the refund request is within 14 days of the original purchase.

Booking and payment will open after setup is complete. For a question about these rules, email us.

Questions

See Help and contact or email hello@miconenglish.com. Last reviewed: October 2026.